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Privacy Policy

Privacy Policy - Patient Education and Appointment Request Bot

This Privacy Policy governs the manner in which Correlate Health's LooPT Chatbot collects, uses, maintains, and discloses information collected from users of the patient education and appointment request bot. This policy applies to the chatbot and all related services provided by Correlate Health.

  1. Information Collection: a. Personal Identification Information: We may collect personal identification information from users, such as name, contact information, and demographic data, when they interact with the chatbot. b. Health Information: We may collect health-related information, including medical conditions, treatment history, and other relevant healthcare data necessary for providing accurate patient education and facilitating appointment requests. c. Non-Personal Identification Information: We may collect non-personal identification information about users whenever they interact with the chatbot. This may include browser information, device type, and other technical details.

  2. Use of Information: a. Personal identification information is collected to provide personalized patient education and appointment request services, respond to inquiries or requests, and improve the chatbot's functionality. b. Health information is collected to deliver accurate and relevant patient education, ensure appropriate appointment scheduling, and facilitate communication between users and healthcare providers. c. Non-personal identification information may be used for system administration, analytics, and to improve the performance and usability of the chatbot.

  3. Data Security: a. We implement appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of user information. b. While we strive to protect user data, no transmission over the internet or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.

  4. Sharing of Information: a. We do not sell, trade, or rent personal identification information or health information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding users with our business partners and affiliates for the purposes outlined above. b. We may share health information with healthcare providers or organizations involved in the patient's care, solely for the purpose of providing accurate and relevant patient education and appointment request services. c. We may disclose personal identification information or health information if required by law, to protect our rights, or in response to a court order or subpoena.

  5. User Rights and Choices: a. Users have the right to access, update, correct, or delete their personal identification information or health information. They can do so by contacting us directly. b. Users can choose to opt out of receiving future communications or marketing materials from us by following the unsubscribe instructions provided in the messages.

  6. Changes to this Privacy Policy: a. Correlate Health has the discretion to update this Privacy Policy at any time. We encourage users to check this page regularly for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically.

By using the patient education and appointment request bot, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please refrain from using the chatbot.

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